For the systems we install
Heat pump servicing and repairs in Wellington
We look after the heat pumps we fit, start to finish. Annual servicing and fast repairs on our own installs, so your system stays efficient and keeps your home warm.
We service and repair the heat pumps we install, and only those. We don't take on other installers' systems. That sounds limiting, but it's deliberate: the team that fitted yours knows it inside out, so we stand behind the install and every service after. Want a heat pump looked after for life? Have us fit it.
This is one of our core heat pump services for Wellington homes, and it shapes how we work. Here's what a service covers, the faults we fix on our installs, and why our own-installs policy is a reason to choose us in the first place, whatever type of heat pump you go with.
Why we service our own installs only
Most heat pump problems come back to how the system was installed: the sizing, the pipe run, the vacuum and charge, the bracket and the drainage. We can't vouch for work we didn't do, and we won't put our name to it.
When we install your heat pump, we know every detail of that system. That means faster diagnosis, no guesswork, and one company on the hook for the install, the warranty and the servicing. There's no finger-pointing between an installer and a separate service company, because we're both. It's the same care we bring to every heat pump installation in Wellington, carried through for the life of the unit.
Put plainly: how well a heat pump is installed is what decides how reliable it'll be, and the install is what we back. So the most useful thing we can do for your long-term reliability is to fit the system in the first place.
What an annual heat pump service covers
A yearly service keeps a heat pump efficient and helps it last longer. Here's what we check and clean on each visit.
| Task | Why it matters |
|---|---|
| Filter clean | Blocked filters cut airflow and efficiency and let dust into the home |
| Indoor and outdoor coil check | Dirty coils make the unit work harder and use more power |
| Condensate drain check | A blocked drain is the usual cause of water dripping from the unit |
| Refrigerant pressure and charge | A low or incorrect charge means weak heating and higher running cost |
| Electrical and connection check | Loose connections and worn parts are caught before they fail |
| Heating and cooling test | Confirms the system is performing to spec in both modes |
Between services, clean the filters yourself every few weeks in winter. It's the single easiest thing you can do to keep a heat pump running well, and the government's EnergyWise guidance on heat pump care says the same.
Common faults we fix on our installs
When a system we fitted plays up, these are the issues we see most. If it's one of ours, give us a call and we'll sort it.
- Not heating, or heating weakly. Often a dirty filter or coil, a sensor fault, or a refrigerant charge that needs a check.
- Icing up outside. A bit of frost on the outdoor unit in a cold Wellington snap is normal, but heavy or constant icing points to a defrost or airflow fault worth a look.
- Water leaks indoors. Usually a blocked or misrouted condensate drain, which is a straightforward clear and re-test.
- Error codes. The unit flashes a code and stops. We read the code, find the cause, and fix what's actually wrong rather than just resetting it.
- New or louder noise. Rattles, hums or grinding can mean a loose mount, a fan issue or a tired part, caught early.
Why the damp Wellington climate makes servicing worth it
Wellington homes are cold and damp, and they lean on their heat pumps hard through a long winter. Salt-laden coastal air on the south coast and Kapiti, plus constant use, mean coils and outdoor units take a beating. A yearly service keeps efficiency up, keeps your running costs down, and catches small faults before a frosty July morning turns them into a no-heat callout. It's cheap insurance against the kind of breakdown that lands you paying your heat pump installation cost all over again with an early replacement.
Servicing for ducted systems
Ducted heat pumps need the same yearly care, with an eye on the in-ceiling fan coil, the ducting and the grilles. If you're weighing up a whole-home system, our ducted heat pumps in Wellington page explains how they work and what to expect. We service the ducted systems we install on the same own-installs basis, and you can always head back to the Wellington Home Heat Pumps home page to see everything we do.
Servicing and repair questions, answered
Do you repair heat pumps you didn't install?
No. We service and repair only the heat pumps we've installed ourselves. We don't take on other installers' systems. The team that fitted yours knows it inside out, so when we back the install we can stand behind the service and warranty too. The honest fix for a third-party unit is to go back to whoever put it in.
How often should a heat pump be serviced?
Once a year is the right interval for most homes. In Wellington's cold, damp climate a yearly service keeps the filters and coils clean, the drain clear and the refrigerant charge right, which keeps the system efficient and helps it last longer. Clean the filters yourself every few weeks between services.
What does a heat pump service include?
A full service covers cleaning the filters, checking and cleaning the indoor and outdoor coils, clearing the condensate drain, checking the refrigerant pressure and charge, and testing the unit in both heating and cooling. We also check the electrical connections and listen for early signs of wear, so small issues get caught before they turn into breakdowns.
Want a heat pump that's looked after for life?
Have us install it, and we'll service and back it for the long run. Tell us what you need.